Motherwort and Child

Effective Date: 11-June-2024 This policy describes the policies of Motherwort and Child, on the collection, use and disclosure of your information we collect when you use our website ( https://motherwortandchild.com.au ), the “Service”. By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this
 policy. If you do not consent to the policy, please do not access or use the Service.

Who we are:

Motherwort and Child is the business name Melissa Charmaine Edwards uses while functioning as a Sole Trader. Our Australian Business Number (ABN) is 28 093 734 684. Melissa’s website is motherwortandchild.com.au and she can be contacted on [email protected].

What personal information we might collect:

• your name;
• your contact details, including email address, mailing address, street address and telephone number;
• your credit card or payment details (through our third-party payment processor);
• your preferences and/or opinions;
• information you provide to us through customer surveys;
• details of products we have provided to you and/or that you have enquired about, and our response to you;
• information about your access and use of our website, including through the use of Internet cookies, your communications with our website, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
• your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
• any other personal information requested by us and/or provided by you or a third party.

How we collect personal information

We collect personal information in a variety of ways, including:

• Directly: We collect personal information which you directly provide to us, when you purchase products, through the ‘contact’ form on our website or when you request our assistance via email or over the telephone.
• From third parties: We collect personal information from third parties, such as details of your use of our website from our analytics. See the ‘Cookies’ section for more detail on the use of cookies.

Use of personal information

We may collect, hold, use and disclose personal information for the following purposes:

• to enable you to access and use our website;
• to provide our website and products to you, including to dispatch and deliver our products to you;
• for internal record keeping, administrative, invoicing and billing purposes;
• offer support;
• for analytics, market research and business development, including to operate and improve our website;
• to contact and communicate with you about our products;
• to run promotions and/or offer additional benefits to you;
• for advertising and marketing, including to send you promotional information about our products and information that we consider may be of interest to you;
• to comply with our legal obligations and resolve any disputes that we may have.

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which you grant consent unless we are required to do otherwise by law.

Disclosure of personal information to third parties

We may disclose personal information to:

• third party service providers for the purpose of enabling them to provide their services, to us, including (without limitation) IT service providers, data storage, web-hosting and server providers, couriers, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;
• our employees, contractors and/or related entities;
• third parties to collect and process data or other relevant analytics businesses;
• any other third parties as required or permitted by law.

Overseas disclosure: Where we disclose your personal information to third parties listed above, these third parties may store, transfer or access personal information outside of Australia.

Payments

• We use WooCommerce’s WooPayments to process payments. WooCommerce uses the information you provide about yourself when placing an order only to complete that order. They do not share this information with outside parties except to the extent necessary to complete that order. Please see the Woopayments Privacy Policy for more details.
• We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details.

Contact forms

If you decide to contact us through our contact form we will use your email address to send you a reply. We will store your email address and message only for later referral, in case you decide to contact us again.

Newsletter subscription

By subscribing to our email newsletter, you provide us with your email address and optional other details and you agree to occasionally receive a newsletter containing updates about our company and products. You may unsubscribe at any time, either from a specific list, by clicking the ‘Unsubscribe from this list’ link at the bottom of any email received from us. Subscription to our newsletter is optional and requires your consent.

Analytics

We use Google Analytics to understand how visitors engage with out site or apps. We use this technology to collect information about your use of the website to help create reports and statistics on the performance of the website. Information such as your IP address, device type and operating system, referring URLs, location and pages visited. If you don’t want Google Analytics to be used while visiting our website you can turn these off via accessing your cookie preferences. Please see the Google Analytics Privacy Policy for more details.

What rights you have over your data

• Your choice: Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to provide our website and products to you.
• Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
• Restrict and unsubscribe: To change your opt-in preferences follow the unsubscribe/opt-out link in the communications.
• Complaints: If you wish to make a complaint, please contact us by email and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint. You also have the right to contact the relevant privacy authority.

How we protect your data

The security of your information is important to us and we will use reasonable security measures 
to prevent the loss, misuse or unauthorised alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Links to other websites

Our website may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

How do we use cookies?

Like most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data. The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing you with a better and improved user experience and to help speed up your future interactions with our website.

Types of Cookies we use

You can see the cookies we use via clicking the red circular button on the bottom left of your screen. This will have a preference window pop up with all the cookies.

Manage cookie preferences

You can change your cookie preferences any time by clicking the red circular button on the bottom left of your screen. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away. In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies.

Rights to change this policy

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.

Grievance

If you have any queries or concerns about the processing of your information that is available
 with us, email [email protected]. We will address your concerns in accordance with applicable law.